If your CUSTOMER relationships aren't IDEAL, it's time to redesign.
You know what it's like to experience your organization from the inside.
But do you really know what your customers' experience is like?
When you see yourself from your customers' perspective, there's a kind of story that unfolds. Some of it is delightful, but other parts are either confusing or downright painful.
There's no need to over-obsess about your customer's journey. But if there are moments that are broken for you—or for them—it's time to redesign.
ALIGN helps you redesign these moments in your customers' experience, and in ways that stay faithful to who you are and what you can provide.
Imagine having more ideal relationships with your customers, and imagine reaching them earlier and helping them last longer.
“Because of ALIGN’s approach, we were able to fashion out of dozens of disjointed ideas a development plan that yielded the best results for our budget. Will has a gift for this particular work and I highly recommend him.”
Seeing your customer's experience as a sequence of events allows you to redesign at the right places and keep many problems from ever occurring.
What to expect:
We'll begin with a 30-minute phone call to understand your context and to decide whether Customer Journey Mapping is a good fit (and good timing!) for you.