Fortis Riders is a high-end, secure chauffeured service for the world’s most discerning travelers. The company’s hand-selected chauffeurs drive vehicles like the Mercedes-Benz S-Class, and take care of billionaires (including one of the world’s wealthiest men) as they travel across 114 countries.
By 2014, the company was in the middle of an 8-year growth streak that was landing them on the Inc. 5000 list. Revenue was hovering just under $9 million. And CEO Nathan Foy realized that, if Fortis were going to handle its growth, they were going to need someone who understood marketing and communication.
Fortis liked the ALIGN approach, and brought Will Gray in for a substantial engagement. During that time, Will led important initiatives to make the company’s identity more powerful, the brand more distinctive, and the customer experience more effective. He also helped to form the company’s leadership team.
By the end of 2018, revenue reached nearly $19 million. The team had grown from 15 to nearly 50. Just as importantly, team and client engagement scores rose dramatically, into the “flourishing” zone.